Terms & Conditions

Terms and conditions

Your rights are important to us and we highly urge you to review our terms before using the website. By accessing the website, you consent to acknowledge and agree, without adjustment, limitation or capability, the terms and conditions contained herein (the "Agreement"). You regard and warrant that you hold the lawful right and capacity to go into this Agreement and to visit and use the website as per all terms and conditions stated.

Binding agreement

These terms of use, read together with the Privacy Policy given on our website ("Privacy Policy") to form a legal and binding contract ("Agreement") between you and Eilago.com, an OTA validly existing under the laws of the Kingdom of Saudi Arabia (“KSA”) (the “Company”) providing, inter alia, the terms that govern your access to use

  1.  - The Company's website www.eilago.com (also referred to as the "Website")
  2.  - The Company’s online travel, ticketing, hotel reservations, car rentals, customized packages, and allied reservation services, and any other service that may be provided from time to time (collectively referred to as the "Services").It is clarified that the Company only facilitates the travel, hotel and car rental bookings through the use of its Services and the actual travel, accommodation, vacation or other service is rendered by a third-party service provider
  3.  - The Company reserves its right at any time, at its sole discretion, to change or otherwise modify the Agreement without prior notice, and your continuous access or use of this Website signifies your acceptance of the updated or modified Agreement.

Website usage

In order to avail the services of this Website you will warrant that

  1.  - you are 18 years of age or older to make a travel purchase with us
  2.  - the website will be used in accordance to our terms and conditions
  3.  - all information supplied by you on this Website is accurate, up to date and complete
  4.  - you are a resident of the Kingdom of Saudi Arabia
  5.  - Violation of any term of this agreement or otherwise entitles us to retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time

Refund policy

  1.  - For any refunds on bookings created on Eilago.com, it is mandatory to contact us and not the airline directly as they will not be able to directly refund the booking to the passenger
  2.  - The time taken to process a refund from start to finish may vary from case to case
  3.  - Your refund will reach your mode of payment only when Eilago.com received the refund from the service providers such as the airlines, hotels or car rental companies you had booked with through us



Prohibited activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, present, perform, reproduce, issue, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Furthermore, you agree not to:

  1.  - use this Website or its contents for any commercial purpose; make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  2.  - access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  3.  - violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  4.  - take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  5.  - deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission
  6.  - "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  7.  - You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any dues paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
  8.  - You are not to practice anything that is otherwise unlawful or may create liability on the part of the website

Liability Disclaimer

  1.  - The content, data, Software or services opportunities published on the Website may incorporate mistakes or inaccuracies, including estimating pricing errors. The Company and its subsidiaries, suppliers and third party vendors who provide services are given (collectively, "Company Affiliates") don't guarantee the accuracy or authenticity of, and disclaim all liability for any errors or inaccuracies relating to the information and description of the route, hotel, car and other travel products displayed on the Website and of which data is provided by various service providers. Costs may differ until bought and likewise, the Company explicitly claims all authority to address any value mistakes/price errors on the Website and additionally on forthcoming reservations made under a mistaken cost. In such cases, you will have the alternative to keep your pending reservation at the exact cost or drop your booking.
  2.  - The travel documents required for your entire trip such as visas, passports, emigration letters so on and so forth are entirely your personal responsibility. We do not assume any liability to entry denials at the airport, hotel, flight or country you’re travelling to.
  3.  - The transporters, lodgings and different service providers aiding travel or other Services on this Website are independent entities and not operators or contractual providers of the Company. The Company isn't at risk for the acts, mistakes, exclusions, representations, guarantees, breaks or negligence of any such providers or for any close to property damage, demise, property damages, or different harms or costs coming about because of utilizing their items or Services. The Company and Company Affiliates shall not stand liable and will credit refunds in case of any deferral, cancellations, overbooking, strike, force majeure or different causes past their immediate control, and they have no duty regarding any extra cost, exclusions, delays, re-routing/re-booking or acts of any government or authority.



You completely agree to preserve and indemnify the Website, Eilago Companies and/or their corresponding suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, rescues, losses, compensations, fines, penalties or other costs or expenditures of any kind or nature together with but not limited to a judicious legal and accounting fees, brought by third parties when

  1.  - your breach of this Agreement or the documents referenced herein;
  2.  - your violation of any law or the rights of a third party; or
  3.  -your use of the Website

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